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The last tip to keep in mind is to be you, and be comfortable. One of the best ways to be you, and maintain comfort during your phone interview is to practice the interview. Ask a friend to play the part of the boss. Call your friend on the phone and go through a mock interview, answering all of the questions that you think the interviewer is likely to ask. Mock trials help lawyers, and rehearsals help musicians. It only makes sense that a practice interview will help an interviewer. While it may seem silly, this is a phone interview tip you should take to heart.
Organize your thoughts, make a list of your accomplishments, goals and strengths. On another list write out your weaknesses, and what you are doing to overcome them. On a third sheet write down why you are interested in the company. Think carefully about all of these items as they often come up in interviews.
Sales and Service are the two sides of the same coin. Therefore, any company wants to be successful you need extremely good sales people who have great customer service skills. Satisfying customers is actually about meeting their needs. As a Service giver you are faced with challenge of meeting their needs. Good service is meeting people’s needs in a way that exceeds their expectations. Your goal is to Serve the Customer at all times.
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It has become so unusual to be greeted, when making a call, with a pleasant voice by someone who sounds delighted that you called and is there for you, that when this occurs, I always compliment them on their voice and their civility. I am sure that you are one of those people too. And, if you haven’t been, I hope you’ll start right now.
If the customer asks the wrong question, and you answer the wrong question with the correct answer then the customer is not well served. Instead the customer has got the right answer to the wrong question and still does not know what is going on. Customer education and when they ask question you must insure proper explanation of the products and services they are inquiring about.
No Call Back I am referring to calls from a co-worker, business associate, vendor, or someone with which you have a standing business relationship. The reasons people choose not to return a call may include the following: – “I don’t have any new information to share.” – “I’m waiting for a so-and-so to return my call or answer my e- mail.” – “I don’t have a need for this service right now.” (Though I may in the future). – “I’m not the person with whom they need to speak.” – “I haven’t made a decision yet.”
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